Did we follow through on our scheduled appointment time? Was the installer punctual and available at scheduled time?
Did the assessment and installation process proceed as you anticipated?
Did the personnel behave in a professional and responsive manner while working with you and your staff?
Did the installers address all your questions and concerns during the installation process? if not, explain why please.
Were there any unanticipated interruptions to your business as a result of the installation process?
Did the installation team leave your facility as clean and organized as you expected?
Would you recommend the IOS experience to your colleagues?
Is there an area where improvements could be made? If so, what would that be?
How would you rate the overall effectiveness of the on-site training?
Did you feel that the trainer was knowledgeable on the product and answered your questions to your satisfaction?
How would you rate your training experience on a scale of 1 - 5, where 1 is poor and 5 is excellent?
Do you find the published training materials helpful? (quickstart guide, tutorials, etc.)
How would you rate the user interface (GUI) in terms of ease of use and clarity of information?
Does the TS-150 perform as you anticipated? If not, in what way is the performance different?
How many restorations have you attempted?
How many were successful?
Please describe the problems on any unsuccessful restorations. For example, did they fail to mill? Did they not seat well? Were there problems with the material?
Are there any features of the TS150 that you would change? If so what would they be?
What features would you like to see in future updates to the design software and mill software?
What was your primary motivation for purchasing IOS products?
Do you have additional questions or would you like additional training?
I Would you like to be contacted as a follow-up to this survey?
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